UAF Cooperative Extension Service Professional & Workforce Development

AlaskaHost is a statewide customer service training program for employees of the hospitality and visitor services industry. The program trains participants how to provide quality customer service for residents and visitors to Alaska.

AlaskaHost Objectives

Classes include:

  • Customer Service Essentials
  • Customers with Disabilities
  • Telephone Customer Service
  • Alaska in Your Backyard

The objectives of the AlaskaHost classes are to:

  • Understand the importance of providing quality customer service;
  • Recognize and anticipate customer needs and expectations;
  • Understand and communicate the economic value of the visitor industry to the State of Alaska;
  • Learn how to deal with dissatisfied customers in a professional, helpful manner.

If you'd like to find out when classes are offered or schedule a class in your community, contact Anna-Mariah Kelly for further information at 907-474-5042.

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